0863840132 mark@markdonovan.ie

Even great leaders and their teams have problems keeping their word

They say they’re going to take on a task, but for reasons — good or bad — they don’t complete the task.

An example of a good reason for not completing a task might be a change in the company’s marketplace strategy, or an unexpected customer issue that has to be dealt with immediately.

Reasons like those make sense. They take precedence for sound business reasons.

The real problem is when important tasks aren’t started, or are left undone, for bad business reasons.

What are some bad reasons? The leader and their team members:

  • Try to be all things to all people
  • Are undisciplined
  • Lack confidence
  • Lack energy
  • Can’t prioritize
  • Can’t delegate
  • Can’t deal with difficult colleagues
  • Can’t manage upwards
  • Don’t build stakeholder relationships
  • Are terrified of failure
  • Are terrified of success.

You get the picture. These leaders and teams are well-meaning. But when they let other things get in their way, it wears on them. They take a hit in their confidence and their reputation. They start to feel dangerously under pressure, while their capabilities erode. They doubt themselves.

Not only does breaking their promises hurt them. It also affects the people around them. The organization’s culture becomes one of half-hearted effort. It becomes a culture where leaving important things undone becomes the norm.

This is a very serious business problem. It’s a much bigger problem than most of us realise. It’s not done intentionally.

The question, then, becomes: What’s stopping you and your team?

What promises could you make that would — when completed — propel you, your team members, and your company into a much higher and better level?

“When you break a promise, more then the promise gets broken”

Barry Vaughan, Head of Finance, Highfield Healthcare

“I found working with Mark to be insightful and hugely beneficial to me. Mark gave me the ‘keys’ to look at myself and unlock the answers that I didn’t even know I had. He achieved this through regular meetings and focused exercises that drew out the key improvement aspects that were relevant to my development”

Sam McGuinness, CEO Dublin Simon Community

"Mark has brought real value to my managers in the business, I would have no hesitation in recommending him to any other organisation"

Jo Fernandez, Sales Director, Chill Insurance

"Mark has added significant value to the Chill business over the last few years"

Tadhg McCarthy, Senior Manager, Imperial Tobacco

"Working with Mark really made me focus on where I can add the most value to my business, and I have already seen the significant benefits of his interventions and coaching".

Michael Mc Carthy, Vice President Customer Care, Virgin Media

"Highly satisfied with the work that Mark did with me and my senior team"

Ken Donoghue, Senior Manager, Top Oil

"Mark’s coaching style is a perfect fit for any business that wants to perform at a high level. Mark has a unique ability to understand and explain in a frank and practical manner, the barriers and challenges needed to help organisations with high performance"

Maurice Hickey, Managing Director, Largo Foods

“I have already seen a culture change within the business at senior management level from the work that Mark has done with us”

Eamonn Bergin, Director, JLT Brokers

"We have gone through many changes over the past 12 months, the work Mark has done with us has really prepared us for dealing with them. Due to his interventions myself, the senior team and the business is in a much stronger place"

Dana Strong, CEO UPC

"I have clearly seen the benefits in my senior team from working with you. I look forward to this work continuing into next year"

Noel Madden, Managing Director, Kraft Foods

"Working with you this year has exceeded my expectations in every way. Can already see the significant business benefits to Cadbury’s"

Eamonn Bergin, Managing Director, FBD Brokers

"We have gone through many changes over the past 12 months, the work Mark has done with us has really prepared us for dealing with them. Due to his interventions myself, the senior team and the business is in a much stronger place"

Gary Brady, Managing Director, Thornton's Re-Cycling

"Mark used his excellent consulting skills to help us create a new agenda that will drive significantly higher levels of performance for the business"

Mary Mc Sweeney, Senior Human Resources, Dublin City Council

"A key reason for the success of this project was the diverse skills that you brought into the process. This makes you unique compared to other consultants in the market"

Conor Mc Carthy, Business Director, Baxter, Ireland

"Mark has provided group training and individual coaching to directors, managers and staff members of Baxter Healthcare throughout the past four years. The organisation and the individuals, myself included, have certainly reaped the benefits.  His unique style is popular and effective and through his guidance our management practices have improved, particularly our approach to individual performance management"

Ian Thornton, Managing Director, Aon Consulting

"Mark was a key catalyst in positioning the team for the changes and challenges ahead within our business. I would have no hesitation in recommending Mark to any other company looking to raise the performance of their staff and organisation"

Garry McCabe, Human Resource Director, Kuehne + Nagel, Ireland

"I have used Mark Donovan for Management Development interventions since 2003 with two different companies in diverse industries.  On every occasion we have received excellence in delivery and outcome. I would consider Mark Donovan to be our Management Development partner and during our relationship our development portfolio has grown along with our expectations on delivery. All the while Mark has continued to reach standards beyond our initial objectives. Recent programmes have realised return on investments of multiples of costs"

Paul McGarry, Director, Aon Consulting

"Mark brought a new perspective and his interventions added real value to me, my team and the business"

Paul Fisher, Factory Manager, Largo Foods

"Highly satisfied, I would have no hesitation in recommending Mark to other organisations. It has motivated me to empower my colleagues / reports into achieving consistently higher standards of performance"

Mark Donovan - Clients